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HSE Manager Villa Experience

HSE Manager Villa Experience

SupermicroUnited Arab Emirates
6 منذ أيام
الوصف الوظيفي

o All hotel facilities / services, hours of operation.

o Room availability for any given day.

o Restricted dates, rates and room types.

o All room rates, packages and promotions.

o Specific arrangements between hotel and travel agencies, corporate reservations center.

o Entertainment / special events scheduled in the hotel.

  • Take personal responsibility for driving up selling, achieving set revenue targets by months.
  • Be fully aware at all times of the sales strategy, rates, packages and booking status of the hotel.

Customer Service Role :

  • Provide customer services to local tour operators and travel agencies in a friendly and expedient manner.
  • Communicates effectively with all guests and colleagues.
  • Ensure all issues relating to guest satisfaction that have been raised to the reservations team are reported monitored, and followed up on a timely basis.
  • Monitor and maintain guest satisfaction by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honored.
  • Provide additional guest service such as transportation, visa requests, restaurant reservations and tours.
  • Offer the alternative dates, waitlists or sister hotels to guests on overbooked situations.

    • Administrative Role :

  • Adhere to all Dusit International Standard Operating Procedures.
  • Maintain high standards of data quality through regular data cleansing activities.
  • Manage all reservation requests, changes, and cancellations in compliance with the hotel’s business strategy.
  • Reply to all guest requests within 24 hours of receipt.
  • Ensure effective office administrative procedures that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies, as well as guest data privacy and security.
  • Able and understand hotel policies for no-shows, cancellations, credit and pre-payment policies.
  • Handle daily trace / follow up reports according to the requirements.

    • RELATIONSHIP

  • Assist reservation leaders to effectively manage and operate the reservations department in order to meet the business goals of the hotel and maximize guest satisfaction.
  • Maintain clear and complete booking correspondences in order to properly communicate with the Front Office team to achieve guest satisfaction.
  • Interact with all customers (internal and external) in a friendly, helpful and expedient manner.

    • ACCOUNTABILITIES

  • Understand the roles of Sales, GSOs and Front Office in relation to the role of reservations.
  • Liaise with IT in report and faults on telephone lines or computer network.
  • Proactively promote other sister properties of the Dusit Hotels and Resorts.
  • Maintain a good working environment within the department, and also maintains a positive working relationship with other departments in the hotel.

    • TECHNICAL RESPONSIBILITIES

  • Knowledge of technical and managerial applications of the following systems and their utilization :
  • Opera Property Management System (OPMS)
  • GDS Interface (GDS)
  • Oasis Hospitality Software (PMS for China Properties)

    • COMMERCIAL RESPONSIBILITIES

  • Maintain high level of effective communications with guests and colleagues.
  • Exercise and ensure proper selling and up-selling techniques to help in generating maximum revenue for the hotel.

    • HUMAN RESOURCES RESPONSIBILITIES

  • Adhere to the grooming standard and the Hotel’s policy and ensure that the reservations team follow the same.
  • Maintain good relationship with his / her colleagues and other departments.
  • Develop him / herself to be able to grow in the company.

    • OTHERS

  • Continuous learning through own IDP.
  • Any other duties as may be assigned by the superior.

    • ACCOUNTABILITIES

  • Represent Dusit’s brand and its values at all times. Establish relationships and foremost deliver an exceptional guest experience and promote Thai graciousness.

    • COMPANY’S CULTURE

  • Communicate and fully embrace the Company’s culture (our Vision, our Mission and our Values), lead by example and cascade to all your subordinates – “Proud to belong and to contribute”.

    • CONFIDENTIALITY

  • Ensure confidentiality and secure storage of all intellectual property and databases, both hard copy and electronic. Adhere to Dusit Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

    • MINIMUM REQUIREMENTS

  • Minimum education of Bachelor degree in hotel management, Business Administration or relevant discipline.
  • Minimum of 1 year in relevant experience in a similar capacity.
  • Basic experience with OPMS and all related system and its day to day support.
  • Good knowledge of Microsoft office programs.
  • Enthusiastic and self-motivated, according to Dusit International’s core values.
  • Ability to communicate effectively and professionally in written and spoken English.

    • J-18808-Ljbffr

    إنشاء تنبيه وظيفي لهذا البحث

    Hse Manager • United Arab Emirates