Boutique Manager

The Boutique Manager is responsible for the management of the Boutique and the team The Boutique Manager drives the performance of the boutique through leading the team to deliver an outstanding client experience and achieve all targets in relation to sales KPIs and operational compliance Job responsibilities Business Development and Sales Management Demonstrate sales leadership for staff by playing an active role on the selling floor Continuously motivate and coach Beauty Consultants and Specialists to meet assigned sales targets set and follow up team and individual objectives on a daily weekly and monthly basis Implement actions plans for the Boutique to ensure achievement of the Boutique Sales Targets KPIs Deploy store business plan to drive traffic to the store develop grow the Boutique customer portfolio Be aware of the local market and business environment including competitors business activities and Perfume Cosmetics market trends Reporting on sales quantitative and qualitative reports follow up on market trends and monitor the competitions activity Brand Management Consistently be an ambassador of Dior support and always uphold the Dior values and competencies striving to exceed expectations Ensure that the Boutique team are in line with brand values and positioning in terms of behavior and Dior image guidelines Maintain strict confidentiality of Dior knowledge and activities Client Experience and Event Management Deliver a world class client experience within the Boutique exceeding brand mystery shopping expectations Increase client flow by working closely with Retail Manager to develop a network of clients and develop customer loyalty Achieve targets for client s portfolio management KPIs Ensure the building maintaining and using of a client s accurate database Identify customer potential needs and use initiatives to meet them Own and contribute to Boutique events and sampling programs effectively managing internal and external communication and ensuring that events are exactly executed and exceed expectations Execute all visual plans at the Boutique for all events Profile Proficient user of the MS Office Fluent in English Minimum of 3 years prestige beauty sales experience 2 to 5 years of experience managing a Boutique Excellent interpersonal skills and communication skills Creative and innovative thinking with strong initiative Strong sales skills and ability to motivate a team Business Acumen Knows how businesses work knows the competition is aware of how strategies and tactics work in the marketplace Adaptable and diligent high priority on accuracy and adherence to timeframes Dependable and autonomous Customer Focus Is dedicated to meeting the expectations and requirements of internal and external customers maintains effective relationships and gains their trust You will be redirected to the company website to apply for this position