Service Advisor AlFuttaim Automotive

Overview of the role We are looking for a dedicated and customeroriented Service Advisor to join our team in the Aftersales department This role is crucial in representing our brand and maintaining customer relations to ensure an engaged Aftersales customer journey leading to revenue achievement and customer retention What you will do Build longterm relationships with customers to ensure customer retention and loyalty Actively engage with customers through consultation on their needs and service requirements ensuring the vehicle is fixed right the first time Coordinate with the Production Team to provide timely progress updates to customers and maintain the ontime delivery commitment Provide detailed explanations of all work performed and associated costs at the time of vehicle delivery Effectively manage customer complaints to satisfactory closure sustaining and improving Customer Service Value and Net Promoter Scores Ensure compliance with all Standard Operating Procedures company policies and distributor programs to maintain consistency in the customer experience Required skills to be successful Diploma or Bachelors degree in Automobile Mechanical Engineering 3 to 5 years of experience in the automotive industry preferably in a similar service role Working knowledge of MS Office SAP knowledge preferred Strong customer handling and communication skills Proficiency in English and basic Arabic speaking Technical proficiency and product process knowledge You will be redirected to the company website to apply for this position