RINA is currently recruiting for a Business Support Advisor (UAE National) to join its office in Dubai within the Middle East and India Marine Division.
Mission
An Operations Support Advisor with a focus on managing administrative tasks from the Contract advancement monitoring to the issuance of invoices plays a crucial role in ensuring smooth customer interactions and efficient business operations.
Key Accountabilities
1. Customer Data Management :
- Create and maintain accurate customer records in the database.
- Ensure that customer information is up-to-date and complete.
- Handle customer inquiries related to account information and updates.
2. Contract Creation :
Gather necessary information from customers or internal departments to initiate the contract creation process.Enter accurate and relevant data into the company's system, ensuring all details are correct and comply with company policies and regulations.Prepare and maintain documentation related to the contracts, such as terms and conditions, pricing, and any special agreements.3. Contract Management :
Support senior colleagues to enrure that contracts adhere to company guidelines and policies.Collaborate with relevant stakeholders to obtain necessary approvals for the contracts.Maintain communication with both internal teams and customers to clarify any contract-related details or address concerns.4. Invoicing Process :
Utilize the RINA invoicing system to create accurate and timely invoices based on the terms outlined in the contracts.Verify that the billing information aligns with the terms of the contract and resolve any discrepancies.Ensure that invoices are sent to customers promptly through the preferred communication channels.5. Customer Support :
Respond to customer basic inquiries related to contracts, invoices, and billing processes.Resolve any basic issues or discrepancies related to contracts and invoices in a timely and professional manner.Record Keeping :
Keep detailed and organized records of all contracts, invoices, and related correspondence.Regularly update and maintain information in the company's database or customer relationship management (CRM) system.Education
High School Diploma / GED in Business Administration Finance Management
Qualifications
3-5 years of experience in contract administration, invoicing, customer data management, or a related function.While not always mandatory, any previous experience in business support, customer service or a related field can be an advantage. This could include internships, part-time roles, or volunteer experience.Familiarity with the RINA services is beneficial. The advisors should be willing to learn about the offerings to effectively assist commercial teams, operations and customers.Basic computer skills are often necessary, including the ability to use customer relationship management (CRM) systems, input data accurately, and utilize other relevant software tools.Competencies
THINK FORWARD - Capitalise on experiences and translate them into action plans for the futurePROMOTE SUSTAINABLE DEVELOPMENT - Promote commitment by keeping promises as a Role ModelPIONEER CHANGE - Actively embrace change and benefit from the new circumstancesMANAGE EMOTIONS - Recognise one's and other's emotions and express and regulate one's reactionsMAKE EFFECTIVE DECISIONS - Structure activities according to priorities, actions, resources and constraintEARN TRUST - Take everyone's opinion into account and remain open to diversityCLIENT INTIMACY - Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfactionBUILD NETWORK - Forge trust relationships, across departments, and outside the organizationADDRESS THE WAY - Have a big picture of different situations and reinterpret it in a perspective wayRINA is a multinational company providing a wide range of services in the energy, marine, certification, infrastructure & mobility, industry, research & development sectors. Our business model covers the full process of project development, from concept to completion.
At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68 / 99.
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