Head of Ecommerce Delivery (Dubai)

UN / COMMON is a digital eCommerce and marketing agency that launches and grows emerging brands. We work with global brands such as Selena Gomez's Rare Beauty, Beauty Blender, Liquid Death, Lemon Perfect, and more.

As one of the first Shopify Plus partners worldwide, we are recognized as one of North America's leading e-commerce agencies. We are now expanding into the Middle East, a region poised for rapid digital commerce growth.

Your Role

As the Head of Ecommerce Delivery, you will lead our new Middle East branch, collaborating closely with the Founder. Your role involves shaping strategy, executing plans, and driving growth to build a multi-million-dollar business unit. You will oversee teams in Strategy, UX, Project Management, Technology, and QA, focusing on profitability, operational success, and industry innovation. Your goal is to scale our Shopify Plus and VTEX practices into a $5M business within three years.

Key Responsibilities

• Lead, manage, and be accountable for the delivery teams and project execution.
• Ensure profitability and operational efficiency, managing P&L responsibilities.
• Develop talent within the delivery departments.
• Oversee end-to-end project management from strategy to delivery.
• Maintain strong client relationships and ensure high satisfaction.
• Build and scale practice areas in Shopify, CRO, and VTEX.
• Drive hiring efforts to build an expert team.
• Maintain high service quality across departments.
• Manage scope, budget, and timelines for projects.
• Foster collaboration among cross-functional teams.
• Support sales activities, including proposals and solutioning.
• Integrate emerging technologies like AI and automation to enhance delivery.
• Identify and implement process improvements.
• Collaborate with leadership to align strategies and goals.

KPIs for 2025

Requirements

Benefits

J-18808-Ljbffr