The General Manager leads the front-of-house operations and is responsible for creating an atmosphere that reflects the brand’s identity and energy. From managing service flow and floor teams to connecting with guests and driving team spirit, you ensure every shift feels seamless, engaging, and vibrant.
You are a service-driven leader with an eye for detail, a love for people, and the ability to manage both the art and science of modern hospitality.
Key Responsibilities
Guest Experience & Brand Culture
- Deliver and elevate the lifestyle experience through warm, intuitive, and stylish service
- Be highly visible on the floor – hosting, engaging with guests, and setting the tone for the shift
- Ensure the venue atmosphere (music, lighting, scent, cleanliness) is always on-brand
- Proactively manage guest feedback and create regular guest rapport
Team Leadership & Floor Operations
Lead the FOH team with confidence, consistency, and charismaConduct daily briefings, delegate roles, and ensure service excellence across all areasCoach and mentor junior managers, waiters, runners, and hostsSchedule and plan staffing based on business needs and upcoming activationsService Standards & Coordination
Maintain service quality, cleanliness, grooming, and setup standardsEnsure strong coordination between floor, kitchen, bar, and receptionManage opening and closing procedures with operational efficiencyEnforce safety, hygiene, and regulatory complianceBusiness & Administrative Support
Monitor daily revenue, table turnover, and team performance metricsAssist in cost control, stock management, and payroll accuracyUse POS and reservations systems effectively to support service flowSupport with reporting and performance reviewsMarketing, Events & Brand Activations
Collaborate with marketing to execute programming, events, and seasonal conceptsEnsure staff is briefed on brand storytelling, specials, and promotional offersBe present and involved in high-profile events and peak service periodsRepresent the restaurant in a manner consistent with the brand’s image and valuesRequirements
Minimum 3 years of experience as General Manager or senior FOH leader in a premium or lifestyle dining conceptPassion for hospitality, food, design, and guest cultureStrong leadership, communication, and people development skillsExcellent floor presence and ability to energize a teamFluent in English (additional languages are a plus)Proficient in POS and reservations systems (e.g., SevenRooms, Resy, Lightspeed)Able to work evenings, weekends, and event nights as neededJ-18808-Ljbffr