JOB PURPOSE :
Serve as a functional and technical subject matter expert in ADNOC Trading by managing digital change and ensuring that solutions meet the needs and expectations of business users and IT colleagues.
KEY ACCOUNTABILITIES :
Job Specific Accountabilities
Systems Operations Management
- Gather, analyze and document digital solution requirements from business stakeholders and IT colleagues.
- Translate and document requirements to developers and system support teams to ensure that digital solutions meet stakeholder needs.
- Test system fixes and changes to ensure that they have been implemented correctly and to the necessary quality.
- Provide training and ongoing system support for users.
- Determine the priority of fixes and changes with stakeholders across the different business areas and help to schedule and deliver them accordingly.
- Become a subject matter expert in ADNOC Trading processes and the digital solutions that support them (primarily, a Commodities Trading Risk Management system called Aspect).
Generic Accountabilities
Budgets
Provide input for preparation of the department budgets and assist in the implementation of the approved Budget and work plans to deliver Department objectives.Policies, Systems, Processes & Procedures
Support implementation of approved department policies, processes, systems, standards and procedures to support execution of the department's program of work.Performance Management
Contribute to the achievement of the approved Performance Objectives for the department in line with the AGT Performance framework.Innovation and Continuous Improvement
Identify business and IT process improvements and help to implement these.Reports
Provide inputs to prepare department progress reports for AGT Management and the Compliance department.COMMUNICATIONS & WORKING RELATIONSHIPS :
Internal
Line managementBusiness and IT functionsExternal
Vendors and consultantsQUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS :
Minimum Qualification
Bachelor's degree in computer science or equivalent - required?Minimum Experience & Knowledge & Skills
6+ years of work experience in an IT department - required?TECHNICAL COMPETENCIES :
A solid understanding of basic IT concepts, skills, and tools, and a willingness to learn moreAbility to troubleshoot sometimes complex system issuesExperience in managing digital change from capturing issues and requirements through to IT deliveryFamiliarity with change management tools such as Azure DevOps would be a bonusBEHAVIOURAL COMPETENCIES :
Organized with a structured approach to managing your workloadClear communication skills with the ability to explain IT issues to business colleaguesConfidence to work with colleagues in both the business and IT at all levels of seniorityEnthusiasm and an interest to gain in-depth knowledge about ADNOC Trading and energy trading in general