Lobby Lounge Manager

What are we looking for A high level of Standards Efficiency and punctuality Attention to detail A warm and friendly character Ability to work in a fastpaced environment An individual who leads and inspires others Previous experience in luxury hospitality customer service Lives and breathes the ShangriLa Values What will you do To implement service standards and procedures to ensure that they are achieved and followed by proper training supervision and control To rotate and schedule all staff to provide full coverage for efficient service and to maximize productivity To motivate educate and develop staff on a continuous basis to achieve an overall maximum of efficiency and confidence To minimize guest complaints but if it should occur to take remedial action immediately To ensure that all guests are greeted and seated courteously without delay at a properly set and clean table To ensure that all guests are served promptly To check on guest satisfaction by talking to the guest To stress the importance of personal cleanliness grooming and that the staff do not deviate from the prescribed uniform To be constantly on the look for ways and means to improve the smooth running of the operation To work closely with the Chef in charge of the Kitchen on quality and cost control of food To coordinate with the Chief Steward and bar service for the backup services We expect your outlet to be very busy due to high turnover which means most house guests and a lot of local guests will patronize this outlet Therefore it is important that everything possible should be done to give our guests a good impression of our hotel by making sure that food service and all other facilities are of high quality The cleanliness tidiness and orderliness of the outlet is of utmost importance You will be redirected to the company website to apply for this position