Role : Relationship Manager- Priority Banking
Location : RAK
Role Purpose :
To attract, deepen, grow and manage financial relationships with affluent clients, using full range of banking products and tools, utilizing a team-based approach to provide complete solutions to clients’ financial needs.
Key Accountabilities of the role
RESPONSIBILITIES :
1. Client / Business Acquisition :
- Generating of new business via out marketing activities, gold center contacts and existing network.
- Increasing team revenue and productivity by cross- selling and up-selling.
- Acquiring new to bank customers.
- Identifying new potential expansion locations.
- Converting in-bound and outbound leads to sales.
- Building a strong trust relationship with key customers.
- Maintaining a loyal pool of customers / alliances who refer potential customers.
- Carrying out the function(s) of promoting the financial products.
- Collection of the required information and data.
- Evaluation of the clients’ ability and appetite to handle the risks (Risk Profile) and the detailed functions associated therewith.
2. Channels Cooperation :
Making referrals to other channels based on identified customer needs.Smoothly implementing of Priority Banking services across surrounding branches.3. Management of service delivery :
Monitoring service levels for customer satisfaction.Customer retention efforts with personal involvement in complaint resolution, account closures and inquiries.Getting ad-hoc customer feedback.4. Control and Risk Mitigation :
Reviewing of credit applications.Adhering to laid out processes and procedures.Ensuring appropriate and adequate documentation.Identifying trends of errors and proactively advice processes improvements.Specialist Skills / Technical Knowledge, Technical Competencies Required for this role :
University degree or a recognized professional certificate.Experience of no less than three years in the area of the financial analysis, financial markets, investment, wealth management, or financial planning.Detailed knowledge of ADIB’s Retail Banking products & services.Experience in sales, product development or wealth advisory to priority banking customers / retail HNIs.Broad knowledge of ADIB’s Retail Credit & Operational Policies & Procedures.Specific Knowledge of UAE banking practices, regulations & risks.UAE Financial Rules & Regulations Certification.International Certificate in Wealth and Investment Management (Level 3).Risk in Financial Services Certification.International Certificate in Advanced Wealth Management (Level 4).Good Knowledge of competitors in the local market.Must have led a team of professionals.Detailed knowledge of service standards.Training & Presentation skills.Computer Skills.Specialist Skills / Technical Knowledge Required for this role :
Minimum (5) years of Related Banking experience in U.A.E.