Beauty Advisor

Key Responsibilities 1 Makeover Campaigns Formulate the monthly Makeover Campaigns calendars for the concept in consultation with the Brand Manager and Department Manager and circulate the calendar in a timely manner Plan and organize the Makeover Campaigns as per the approved calendar Create and maintain the database of regular clients for Makeover Campaigns Fix appointments with the regular clients for Makeover Campaigns Monitor and handle customer queries and advise customers on proper application of makeup and how to fully maximize the products Ensure seasonal peaks important trading promotional events are handled efficiently 2 Customer Focus Play an advisory role to customers for buying and applying makeup to facilitate cross and link selling Implement a high standard of customer service for her door within the store Exhibit Flexibility on given schedule while performing various makeup events across Lifestyle stores Ensure customer needs are met and complaints queries are addressed in a timely manner Where needed they are escalated to be resolved on priority Assess mystery shopping feedback and prepare action plan for improvement 3 Sales and Commercial Profit Well aware of the latest trends in the Beauty Industry to be ahead of competitors Achieve the revenue targets for the store Ensure regular monitoring of sales on exclusive cosmetics brands to support and ensure sales targets are achieved up to the maximum level Exhibits the ability to sell appropriate products to promote sales after doing a makeover Actively seeks ways to achieve or exceed shop sales targets Ensure that every Makeover Campaign product demonstration and communication with clients is translated into sales Monitor and control expenses stock damages and consumables through efficient store operations Interpret and act on operational profit and sales reports and focus on improving underperforming areas Monitor and continuously seek to understand commercial environment local trading patterns competitor activity and market trends in the retail sector and their impact on their store Work in line with Brand Managers to understand the new launches and activities to be covered for the same to promote sales Work with Brand Manager to promote non sellers slow sellers during makeover activities and increase sales for these references thus helping to clear aging at stores You will be redirected to the company website to apply for this position