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SALES COORDINATOR - Hyatt Centric Jumeirah Dubai

SALES COORDINATOR - Hyatt Centric Jumeirah Dubai

Talent PalDubai
منذ أكثر من 30 يومًا
الوصف الوظيفي

Summary

Administration

  • To courteously handle all in-coming telephone calls or inquiries.
  • To ensure that the place of work is kept clean and organized at all times.
  • To set up an efficient network of communication within the department and with other departments.
  • To ensure that an efficient and accurate filing system, both manually as well as electronically is maintained at all times.
  • To do a 6 monthly clean-up of filing-to discard old files if necessary.
  • To maintain complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel.
  • To establish an efficient trace File to ensure that all business booked is properly tracked.
  • To assist in consolidating and preparing Sales report.
  • To ensure that Net Delphi Enterprise is used according to the standards set by New Market Software.
  • To be proficient in RESERVE and OPERA and all computer software used in the Executive Office.
  • To ensure that all outgoing correspondences are typed on hotel stationery with copy to relevant files.
  • To coordinate appointments and interviews.
  • To co-ordinate the input of all standard letters into the computer and the maintenance of the computerized file.
  • To type and co-ordinate the printing of all printed materials used for guest room.
  • To prepare the relevant materials for all meetings attended by the Hotel Manager
  • To assist the General Manager with the preparation and submission of all Reports as required.
  • To handle all business Travel Arrangements, airline tickets, visas, and hotel reservations as required for approved Travel by employees of the Executive Office and Hotel, following the established Policies & Procedures.
  • To submit Purchase Requests through Scala for the Executive Office for execution.
  • To fully understand and adhere to the Confidentiality Requirement for the position.
  • To attend and minute the monthly Financial Review and other meetings as required.
  • To handle guest and employee enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
  • To ensure HAC audit compliance as relates to Executive Office.
  • To be responsible for guest board rooms (ensure set up standards are met at all times, coordinate board room booking system, organize meeting itineraries for guests and coordinate with Food & Beverage for arrangements.)

Customer Service

  • To entertain and conduct hotel inspections to clients whenever required.
  • To establish and maintain strong relationship with the established clientele.
  • To liaise and work closely with the related operation departments ensuring guest's requests and expectations are being met.
  • To handle guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems. If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner.
  • To maintain positive guest and colleague interactions with good working relationships.
  • Operational

  • To assist to conduct extensive competitor research and maintain excellent Product Knowledge of the Hotel.
  • To be aware of community, business, political and social factors that may affect the hotel’s financial performance.
  • To ensure that the relevant information of all allocated Accounts is being updated regularly in the record or electronic database system.
  • In the absence of the Director of Sales & Marketing / Sales Manager / Sales Executive, to respond to all telephone calls or inquiries, to ensure information / messages are accurately received and relayed to the managers concern in a timely manner.
  • To follow up sales leads whenever required or assigned by the Sales Managers / Executives.
  • To prepare, compile and distribute the weekly / monthly reports in a timely manner.
  • To ensure the activities / events log book is being accurately maintained.
  • To assist in the compilation of Market Surveys and Competitor Researches report.
  • To assist in the distributions of relevant hotel information to clients when required.
  • To assist / participate in Sales Blitz whenever is required.
  • To maintain good relationship with the established clientele and provide all necessary assistance when required.
  • To liaise and work closely with the related operation departments ensuring guests needs and expectation are being met.
  • To prepare and ensure all Events Orders are distributed to concerned department on a timely manner.
  • To assist the Sales Manager / Executives to follow up on all matters in the absence of the Sales Manager / Executives.
  • To ensure services provided are always carried out according to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Department Operation Manual.
  • To maintain a detailed knowledge of hotel facilities, features and services.
  • Operational

  • To support the implementation of The People Brand, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
  • To support the action plans as a result of the Employee Engage Survey.
  • This job has been sourced from an external job board.

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