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Senior IT Infrastructure Engineer
Antal InternationalDubai, United Arab Emirates5 منذ أيام
الوصف الوظيفي5–10 years of experience in enterprise IT support and infrastructure management. Strong knowledge of virtualization technologies, especially Hyper-V. Hands-on experience with Microsoft Azure and / or AWS cloud platforms. Proficient in network troubleshooting and basic cybersecurity diagnostics. Familiarity with enterprise software for data protection, antivirus, and OS management. Experience managing hardware / software AMCs and vendor coordination. Proven ability to lead teams and manage service delivery effectively. Strong understanding of ITIL processes and service management frameworks. Excellent communication skills and a customer-centric mindset. Familiarity with UAE IT market and customer service expectations. Proactive, go-getter attitude with a passion for solving problems. Creative thinker with a focus on optimization and efficiency. Ability to work independently and under pressure in critical situations. Medical insurance
Job Description
Key Responsibilities :
- Provide advanced technical support for enterprise IT infrastructure in environments with 500+ users.
- Troubleshoot complex issues across virtualization platforms (Hyper-V), networking, and end-user systems.
- Manage and optimize cloud infrastructure (Microsoft Azure and / or AWS) using industry best practices.
- Lead a team of junior engineers, ensuring timely and effective delivery of support services.
- Define and improve ITIL-based processes for incident, problem, and change management.
- Collaborate with vendors for hardware / software AMC support and ensure SLA compliance.
- Implement and support data protection solutions, antivirus systems, and OS-level security.
- Handle P1 incidents under pressure with a focus on root cause analysis and permanent resolution.
- Maintain awareness of UAE market trends and customer expectations to enhance service quality.
- Ensure basic cybersecurity and networking principles are applied in diagnostics and remediation.
- Drive continuous improvement through proactive problem-solving and creative solutions.
Required Skills & Qualifications :
Preferred Attributes :
Benefits
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إنشاء تنبيه وظيفي لهذا البحث
Engineer Infrastructure • Dubai, United Arab Emirates