Messenger وظائف في United Arab Emirates

Job Title Assistant Manager Visa Operations Department Visa Operations Location Dubai UAE Reports to Manager Visa Operations Job Outline The Assistant Manager Visa Operations plays a crucial role in supporting the Visa Operations Manager with the administration and execution of operational administrative and logistical tasks within the department This role requires overseeing the daily operations of visa processing ensuring all tasks are completed within deadlines and according to regulatory standards The Assistant Manager will ensure operational efficiency staff productivity and maintain strong communication across teams Key Responsibilities Team Leadership and Supervision Provide direct support to the Operations Manager in managing daytoday operational tasks and responsibilities Lead a team of Visa Operations staff by providing coaching guidance and addressing team inquiries Conduct regular team performance evaluations ensuring that Key Performance Indicators KPIs are met Ensure timely resolution of operational issues and escalate complex matters to the Department Head as needed Oversee and guide the work of Team Leads to ensure efficient performance Monitor assess and optimize hardware software functionality performing regular system health checks Manage logistics and messenger teams to ensure seamless operations and timely delivery Workflow Management Stay updated on changes in government visa regulations and processes ensuring that the team follows the latest requirements Monitor job queues daily and ensure all tasks are processed on time escalating delays when necessary Maintain proper funding for payment cards and manage paymentrelated tasks Identify operational bottlenecks and propose improvements to optimize workflow and productivity Ensure an equitable distribution of workload among team members and offer necessary leave coverage Provide leave cover for the Operations Manager during their absence Training and Development Provide guidance and ongoing feedback to team members to improve performance and skill development Assist in creating and enhancing training programs to ensure smooth onboarding and continuous development Monitor the progress of new hires and ensure that they are integrated into the team effectively Recommend crosstraining initiatives to enhance the team s versatility and capability Communication Serve as the primary liaison between Team Leads and the Assistant Manager Operations Manager Facilitate daily planning meetings and assist in the coordination of team efforts Assist the Department Head in managerial meetings and strategic discussions Schedule regular departmental meetings to maintain consistent communication and transparency Escalate unresolved issues to the Department Head and ensure timely resolution Process Improvement Review update and optimize internal templates and processes for continued operational excellence Periodically assess and improve the Employee Information Forms EIFs to streamline processing Recommend and implement process improvements aimed at enhancing efficiency and team productivity Stay abreast of industry best practices and integrate them into Standard Operating Procedures SOPs to drive innovation Administrative Responsibilities Develop update and delegate SOPs for operational tasks Consolidate and review weekly payment requests for EID and DHA Conduct regular fleet audits and manage vehicle bike handovers Consolidate monthly ACT reports and review them for accuracy Assist in the recruitment and hiring process for new team members Conduct and document regular performance evaluations for team members Working Conditions Location Based in Dubai with potential travel to regional offices and external locations Hours Standard working hours with flexibility for overtime as required by operational demands