Promote and sell Etisalat plans tailored to businesses institutions government entities and Emirati customers Provide detailed information about plan features benefits and pricing to potential clients Identify opportunities to enhance revenue through upselling and crossselling of products or services Ensure exceptional customer service handling and resolving customer concerns promptly and professionally Meet quality Key Performance Indicators KPIs related to customer service such as response time resolution time and customer satisfaction scores Collaborate with audit teams during Internal external audits ensuring compliance with industry regulations Handling of Telecommunications Regulatory Authority TRA audits ensuring compliance with relevant regulations Contribute to internal mystery shopping initiatives to assess the quality of customer interactions Achievement of individual sales and productivity targets Providing Solutions to Customers Queries Requirements Thorough knowledge of products in his department Oversee daytoday operation Create a healthy and motivating work environment and atmosphere Listen to team members feedback and resolve any issues or conflicts Motivating the team to achieve organizational goals Delegating tasks to team members RequirementsExperience Yrs Field 3 5 years of experience in similar role Educational Qualification Graduation or Diploma or an equivalent qualification Below 35 years Immediate Joining on or before 20th September 24 Salary AED Gross allowance Incentives Skills Abilities Customer Focus Result Orientation Teamwork Communication Arabic knowledge is an advantage Good PC skills especially MS Excel Confidence and skillful negotiating skills