Guest Services Executive

To be the main point of contact for the guests upon arrival until their departure and to handle all enquiries throughout their stay in a friendly and effective manner always striving to exceed expectations and keeping in mind Everything Considered Provide guests a unique and outstanding experience Exhibit a friendly and professional demeanor in all guest interactions warmly welcome and orient guests and provide effective and efficient guest service Must possess extensive knowledge of respective domain Spa Health Club Front Office Operations Experience Team answer all queries associated with facilities products and services to all members guests Guide promote and upsell product and services associated with respective domain Spa Health Club Front Office Operations Experience Team where applicable thus contributing to increase sales and repeat business Answer phones and use applications as per respective domain to handle bookings scheduling and billing The main duties and responsibilities of this role Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet Maintains the privacy of all guests by ensuring that we follow the General Data Protection Regulation GDPR Follow the PCI Payment Card Industry policy and procedure Follow FRAUD PREVENTION policy and procedure Take payment from guests on departure and close their bills correctly Be efficient in assisting guests throughout their stay with any requirements Sell rooms to walkin guests at the maximum rate possible Ensures that the Guest Services desk is manned operationally prepared and stocked at all times Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody Update all information given by guests on the Registration Card on checkin making sure that all required information has been provided File all Registration Cards and dockets for inhouse guests in appropriate buckets and perform regular bucketchecks Neatly file registration cards of departed guests by date and in alphabetical order Scan the passport of every guest on arrival and save the data correctly for the CID Report Carry out a Routing Instruction Report regularly and ensure that all required backup is attached the Registration Cards neatly Logs and keeps the immediate supervisor fully informed of all challenges negative feedback or unusual matters of significance Attend the daily handover briefing at the beginning of each shift Identify and anticipate guest s needs and assist in any possible way Open safe deposit boxes for guests ensuring that details and signatures on the record card are completed and correct Check and action traces in Opera on arrival and departure as well as setting traces sensibly at all times Work towards maximizing room revenue by upselling to a higher rate category and selling the highest possible rates for walkin guests Take advance payment guarantee on checkin for all guests according to the Resort s Credit Policy Carry out a Credit Check Report on each shift ensuring that all inhouse rooms have sufficient credit Carry out cashiering duties like foreign currency exchange paidouts etc Close their individual cashier audit at the end of each shift ensuring that all details balance Maintain their cash float take full responsibility for it ensuring that it is balanced at all times Minimize rebates and ensure that they all have sufficient justification backup and signatures Perform any related duties and special projects as requested by the Front Office Manager Assistant Front Office Manager Team Leader About you The ideal candidate for this position will have the following experience and qualifications Previous 5 Star Luxury Hospitality experience Strong Communication Skills Team Player Collaborates positively and effectively with others and team Flexible and adaptable to changing business needs and processes Time Management Adherence to schedule You will be redirected to the company website to apply for this position