Information Technology Engineer

Looking for a skilled IT Helpdesk Engineer to provide topnotch support and keep our IT systems running smoothly If you re passionate about technology and problemsolving we want to hear from you Key Qualifications Education BSc in Computer Science or equivalent Certifications Preferred CompTIA A ITIL Foundation CCNA MCSA Microsoft Certified Technical Skills Experience with Microsoft Active Directory networking TCP IP DNS DHCP VPN 2 years of IT HelpDesk support experience Handson troubleshooting of hardware software and network issues Basic cybersecurity knowledge password policies phishing prevention Understanding of servers virtualization networking routing and telecom systems Proficiency in MS Office M Soft Skills Languages Fluent English Arabic is a plus Strong communication problemsolving and customer service skills Key Responsibilities Technical Support Troubleshooting Provide firstline support for hardware software and network issues Diagnose and resolve technical problems via phone email or remote access Escalate complex issues when needed User Assistance Training Assist with system access password resets and software usage Educate employees on IT policies best practices and security awareness System Network Maintenance Install configure and update OS applications and IT equipment Monitor network performance and connectivity Ensure compliance with company security policies Asset Account Management Manage IT inventory computers peripherals software licenses Set up and maintain user accounts in Active Directory email systems Security Compliance Enforce IT security policies including antivirus updates and system patches Assist with data backups and recovery Collaboration Continuous Improvement Work with the IT team to enhance system performance Stay updated with new technologies and recommend improvements