Guest Services Executive_Jumeirah Dubai

Jumeirah Group in Dubai is hiring :

GUEST SERVICES   EXECUTIVE

Responsibilities

• To ensure that all guest requests, requirements and complaints are attended to promptly and acted in the correct manner.
• To have a thorough and up-to-date knowledge about the activities in and around town and to establish business contacts for follow up on guest requests.
• To place emphasis on and sell in-house restaurants, facilities and other destinations.
• To book seats for guests in restaurants requested and arrange all other requests (transportation etc.)
• To reconfirm guest flights and leave confirmation messages to guest.
• To check and be familiar with the arrival list, VIP list and departure list on a daily basis.
• To ensure that the Concierge desk, Mail room and store room are all kept neat and in an orderly manner at all times.
• To report and log guest comments ensuring complaints are resolved as soon as possible.
• To comply with the requirements of the Executive Offices delivery of documents and messages.
• To send the lost and found items to Security.
• To monitor the telephone message printer and ensure that messages are distributed every 20 minutes.
• Attend briefings and meetings as requested.
• To ensure a smooth and efficient operation of the guest services and information services.
• To ensure that all guest messages / mail / telexes / parcels are handled and distributed Classification : Public within 20 minutes of receipt.
• To forward mail as requested by the guests and maintain a record.
• To handle unclaimed mail and arrange to have it returned periodically.
• To ensure that an up-to-date extensive selection of booklets, guides, maps and brochures is available and maintained at all times.
• To ensure that stamps are available at all times and are affixed in the presence of the guest.
• To ensure that the desk

Qualifications

Benefits