Guest Services Associate

The job scope includes :

• Welcome guests in a friendly and professional manner
• Engage each guest as a unique individual and listen attentively to their requests
• Manage and maintain queue lanes efficiently
• Sell tickets and other products via a computerized Point of Sale (POS) system
• Collect payments / make change by accepting cash, vouchers, credit card and listed foreign currencies
• Balances cash drawer / register / float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control
• Maintain awareness and adherence to company’s cash handling policies
• Maintain knowledge and awareness of ongoing promotions
• Provide pricing, promotion, shows, rides & attractions information and suggestions to guests, keeping them well informed to enhance / maximize the guest experience
• Consistently upsell / cross-sell and promote products, activities, and services to generate additional revenue
• Proactively anticipate, listen to guest’s needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company’s guest complaint policy
• Efficiently manage turnstiles to ensure guests are able to enter / leave the park with ease by holding a valid ticket / pass
• Efficiently manage all guest services operational areas
• Manage lost and found counter according to company’s lost and found policy
• Conduct guest surveys using a company provided tablet, ensuring that all questions are completed and submitted
• Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety
• Work outdoors, in extreme temperatures, wet, humid or windy conditions caused by weather
• Fondly bid farewell to all guests exiting the park
• Participate in any evacuation (drill or real) if necessary

To be considered for the role, you will need to have :

Job Essentials :

Job Desirable :