VIP Guest Butler – Al Dana Island, Night Shift

Role Summary

We are seeking a dedicated, customer-obsessed VIP Butler to serve our premium guests at Al Dana Island villas. This role goes beyond traditional support and focuses on delivering personalized, luxury guest experiences. You will act as the guest’s primary point of contact for all requests, ensuring comfort, convenience, and complete satisfaction throughout their stay.

Key Responsibilities

Serve as a VIP concierge and runner for guests staying in Deluxe Holiday Homes villas on Al Dana Island

Perform check-ins and check-outs for guests, ensuring smooth arrivals and departures

Conduct inspections before check-ins and after check-outs to confirm property readiness and condition

Respond promptly to guest calls, messages, or WhatsApp chats

Deliver or arrange : Towels, water, ice, additional amenities

Transportation support

Food and restaurant arrangements

Emergency assistance coordination

Handle minor troubleshooting (air conditioning, lights, etc.) or coordinate with technicians

Report daily service summaries to the Fujairah Support Team

Assist with pre-arrival setups or personalized touches (e.g., birthday arrangements, honeymoon décor)

Maintain detailed knowledge of the island and nearby attractions for guest guidance

Escalate guest issues or VIP concerns immediately to branch or operations management

Qualifications & Skills

Customer-Centric Mindset : Polite, professional, and proactive

Language Skills : English required; Arabic language is a strong advantage

Driving License : Preferably with a valid UAE driving license

Communication Skills : Able to engage guests in a respectful and solution-oriented way

Flexibility : Willing to work flexible hours, including weekends and public holidays

Tech Literacy : Able to use WhatsApp, internal CRM tools, and follow support escalation protocols

Appearance : Clean, well-groomed, and presentable at all times

Preferred Profile

Previous experience in hospitality, concierge, butler, or VIP guest services

Background in 4 or 5-star hotel guest service

Familiar with Fujairah and UAE luxury guest expectations