Remote Banker

Delivering quality teller Functions and excellent Customer experience level via accurate and efficient processing and projecting ADIB s professional image in all interpersonal dealings Key Accountabilities of the role These are the main responsibilities of this role Processing of teller Service transactions such as cash deposits cash withdrawals cheque withdrawals and accounts transfer in line with operational policies procedures via ITM Machine Deliver customer experience Handling additional Task assignment Reporting Machine Applications errors and Cash disputes Checking ITM balance available denominations Ensure effective productivity Availability Number of transactions avoid operational loss Handle inbound calls according to procedures guidelines and schedules set by organization Escalate customer queries and dispute as necessary Explain ITM services and answer all the customers questions related to ITM services Polite and courteous when dealing with customers all the time Tasks to be performed as per defined format Meet or exceed the daily weekly and monthly targets set by the Management Proactively cross sell the various bank products to customers or caller that qualify Adherence to all ADIB policies ADIB code of ethics and customer protection regulation Job Conditions Required to work on shifts Required to work extra hours when needed During Peak hours Days On going selfdevelopment and enhance competence Specialist Skills Technical Knowledge Required for this role General knowledge of ADIB s Institutional Retail Banking products services Knowledge of ADIB s Operational Policies Procedures Knowledge of UAE banking practices regulations risks Good Knowledge of Anit Money laundering regulations issued by UAE Central Bank and other Regulatory advisors General awareness of competitors in the local market Good knowledge of Cross Selling skills Good personal audio Video communication skills Team player You will be redirected to the company website to apply for this position