Software Engineer Application Support

Objectives of this role Take part in application development projects and bugfixes in coordination with the development team to ensure the stability and performance of the application s Perform 2nd and 3rd line support activities for the application s in coordination with the Development Team and Helpdesk Manage incidents proactive alerts change requests and service requests ensuring compliance to the enterprise architecture production processes framework and other Group standards Ensure incidents and requests are resolved fulfilled within agreed service levels and where applicable that workarounds are provided to minimise business impact with timely escalations to the next level of support for faster resolution Ensure followups with and updates to external and internal customers are done in a proactive timely and professional manner Produce and maintain clear documentation on application functionality and support procedures in the Knowledgebase Skills and Qualifications A Bachelor s degree preferably related to computer science or equivalent Working knowledge of OOP C Rest APIs Net core WPF WCF and Net framework WPF and MSSQL are mandatory requirements Minimum 3 years of experience in software development 2 years of production support experience in application software or technical services disciplines Good knowledge of Microsoft Azure cloud hosting and containerbased solutions Eg Service Fabric Azure Kubernetes Experience working on RDBMS and NoSQL databases Knowledge of incident problem and change management processes and a good understanding of ITIL best practices ITIL foundation certification will be considered a plus but not mandatory Previous experience developing and supporting solutions in the supply chain shipping and logistics domains will be considered a plus Exposure to application development integration testing and release will be considered a plus Knowledge of APM Application Performance Monitoring and related tool exposure will be an advantage Working knowledge of Agile and DevOps methodologies Other Expectations Excellent written and verbal communication skills in English Selfstarter proactive positive creative and flexible Ability to learn and apply new technologies as and when required Should be able to adapt quickly to changes in business requirements and work in an agile environment Professional behavior at work Cultural awareness within a multicultural corporate environment You will be redirected to the company website to apply for this position