Head of Operation Fitness Company

Head Of Operations Location United Arab Emirates Job Summary The Head of Operations will be responsible for daytoday operations leading high performance and improvements at all levels for maximum efficiency and quality This role will also involve liaising with the management team on operational strategy execution process improvement initiatives and high service provision levels Strong leadership customerfocused approach and some experience in the fitness wellness industry are key qualities required for this position Duties and Responsibilities 1 Operational Oversight Oversee all aspects of daytoday operations involving but not limited to the gym floor group classes wellness and studio space Design and implement standard operating procedures to ensure continuity of wellexecuted services Work closely with the departmental leads to ensure that work runs seamlessly and resolve operational issues in a timely manner 2 Performance Quality Management Report on operating performance indicators relating to member satisfaction retention facility maintenance and staff productivity Institution of the teams performance benchmarks and review of results periodically with improvements where necessary 3 Leading Teams Provide strong leadership coaching and mentoring of team members and lead the development of a culture of accountability teamwork and excellence 4 Process Optimization Cost Management Analyse process inefficiencies and provide economical solutions to better utilize resources without sacrificing service quality Develop and manage the operations budget in collaboration with finance tracking expenses and making adjustments as required 5 Interdepartmental Collaboration Collaborate with the Sales Marketing and other vertical teams to align operational objectives to broader company goals Support the execution of activities to ensure broader teams are prepared for additional volume 7 Strategic Initiatives Support the CEO in major strategic initiatives the development of new service offerings refinement of facility layouts and other revenue opportunities Be instrumental in project managing facility upgrades or new program launches to ensure timelines and budgets are met Qualifications Experience 5 years in operations management preferably within the fitness wellness or hospitality industry Education Bachelors degree in Business Administration Management or a related field or equivalent experience Skills Strong leadership project management problemsolving operational know how and customer service skills Tech Savvy Proficient in operations management software such as Microsoft Teams Planner and systems for membership or booking Communication Excellent verbal and written communication skills Key Attributes Proactive and solutionsoriented Detail oriented and scalable solution architect High attention to detail and organizational skills Strong interpersonal skills to maintain crossfunctional relationships Ability to adapt to a fastmoving environment Monthly Salary range around 40 AED Company Profile Positions Abroad is a professional recruitment and selection agency recruiting for the wellknown clients around the world and helping them to find the best possible candidates globally for their high paying positions