Guest Relation Manager

Key Responsibilities Greet and interact with guests ensuring their needs are met and exceeded throughout their stay Address guest inquiries concerns and requests promptly and professionally Oversee guest feedback collection and use insights to improve service quality Collaborate with other departments to ensure a seamless guest experience Handle guest complaints with a focus on resolution and customer satisfaction Develop and maintain relationships with regular guests and VIPs Qualifications 5 years of experience in guest relations or customer service within the hospitality industry Strong interpersonal and communication skills Ability to stay calm and professional under pressure Knowledge of hotel management software and guest service protocols