IT Support

Position Purpose

The IT Support plays a critical role in ensuring the smooth operation of the Duncan and Ross IT infrastructure. This position is responsible for providing first-level technical support, maintaining hardware and software systems, and ensuring the security and reliability of network operations. This role supports end-users by resolving technical issues efficiently and proactively contributing to the continuous improvement of Duncan and Ross IT services.

KEY RESPONSIBILITIES

• System Maintenance : Regularly updating and maintaining computer systems, ensuring that all software and hardware are functioning correctly. This includes installing updates and patches, configuring new systems, and performing routine performance checks.
• Troubleshooting : Diagnosing and resolving technical issues reported by staff members. This involves understanding a variety of issues, from network connectivity problems to software malfunctions and hardware failures.
• Support : Providing technical support to all employees, which encompasses explaining complex technical information in a comprehensible manner to non-technical staff and ensuring they can use necessary technology effectively.
• Network Management : Setting up and maintaining the organizations IT network, including managing servers, routers, switches, and other networking equipment and ensure network security and efficiency.
• Data Security : Implementing and managing security protocols to protect against data breaches and cyber threats. This entails regular security audits, enforcing security policies, and educating staff on best practices.
• Documentation : Keeping detailed records of configurations, installations, and fixes performed. Documentation helps with tracking issues, managing inventories, and training new staff.

QUALIFICATION STANDARDS, KNOWLEDGE & EXPERIENCE

EDUCATION & TRAINING

COMPENSATION & BENEFITS

Vertical : Corporate