Apt Resources is currently looking for a Presentable Tagalog Speaking Female Telephone Operator to join their client's team. As a Telephone Operator, you will be responsible for handling incoming and outgoing telephone calls in a professional and courteous manner. You will assist callers by providing accurate information, taking messages, and transferring calls to the appropriate departments or individuals.
Responsibilities :
- Answer incoming calls and direct them to the appropriate department or individual
- Greet callers in a friendly and professional manner
- Provide accurate information to callers regarding company services and policies
- Take messages and relay them to the intended recipients
- Assist with making outgoing calls as needed
- Maintain a log of incoming and outgoing calls
- Handle customer inquiries and resolve complaints or issues
- Ensure strict adherence to company telephone etiquette and standards
- Perform other administrative tasks as assigned
Requirements
Prior experience as a telephone operator or in a customer service roleProfessional and presentable appearanceExcellent communication and interpersonal skillsGood knowledge of telephone systems and equipmentStrong customer service skillsAbility to handle multiple calls simultaneouslyAttention to detail and accuracyAbility to work in a fast-paced and demanding environmentBenefits