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Guest Relations Executive - Russian Speaking

Guest Relations Executive - Russian Speaking

Occidental Sharjah GrandSharjah, United Arab Emirates
منذ أكثر من 30 يومًا
نوع الوظيفة
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الوصف الوظيفي

Guest Relations Executive - Russian Speaker

One Year Work Experience in a Hotel is must.

Responsibilities :

  • Ensuring and providing flawless, professional and high-class guest service experiences.
  • Analyzing customer feedback and providing direction to continuously improve hotel’s overall rating.
  • Responding to guests needs and anticipating their unstated service needs.

Job brief :

  • We are looking for a Russian Speaker Guest Relations Executive to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel.
  • Guest Relations Executive responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel’s facilities. You will also make sure our front-desk staff, including Receptionists and bellboys offer customer service and provide memorable hospitality experiences for our guests.
  • If you have previous hospitality experience and are familiar with hotel procedures, like bookings, luggage collection, storage and check-in / check-out processes, we’d like to meet you. Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner.
  • Ultimately, you will manage guest services and our hotel’s image by answering guests’ requests and making sure our visitors are satisfied.
  • Responsibilities :

  • Provide upscale guest service experiences for clients throughout their stay.
  • Ensure clients are properly greeted upon their arrival.
  • Monitor daily bookings and ensure assigned rooms are prepared prior to check-in.
  • Coordinate luggage collection and storage.
  • Oversee check-in and check-out procedures, including reservations and financial transactions.
  • Promptly address guests’ requests, like in-room dining.
  • Actively listen to and resolve complaints.
  • Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services.
  • Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns.
  • Inform clients of our hotel services, including breakfast and dining options.
  • Promote all hotel amenities, conveniences and programs offered.
  • Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures.
  • Appraise team’s performance and produce regular reports.
  • Liaise with Housekeeping & other operational departments to provide an overall comfortable guest experience.
  • Examine daily duties, assign tasks and check on progress.
  • Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings.
  • Recommend local tourist spots, including places to dine, shop and sight-see.
  • Establish friendly relationships with regular hotel clients.
  • Requirements and skills :

  • Proven work experience as a Guest Relations Manager, Hotel Manager or similar role.
  • Understanding of all hotel management best practices and relevant laws.
  • Hands-on experience with Hotel Management software (PMS).
  • Proficiency in English & Russian is must; knowledge of other languages is a plus.
  • Customer service drive with outstanding communication and active listening skills.
  • Excellent problem-solving and multitasking skills.
  • Leadership skills along with the ability to motivate a team into high performance.
  • Ability to work flexible hours.
  • Strong sense of responsibility and a professional presentation.
  • Degree in Hospitality Management, Tourism, Business Administration or relevant field.
  • Salary : AED1800

    Candidates with at least 2-3 years experience may apply with CV to sharjahgrand.hrm@occidentalhotels.com

    إنشاء تنبيه وظيفي لهذا البحث

    Russian Speaking • Sharjah, United Arab Emirates