About Lenskart
Lenskart is Asia’s biggest eyewear brand. It has its footprints in India, the Middle East, South East Asia and Japan. With its Omni channel offerings, customers can avail of Lenskart products and services from 1400+ Lenskart stores, Lenskart mobile app, Lenskart website, e-commerce marketplaces like Amazon, Flipkart, Nyka etc. and pharmacy shops.
A Sales Associate greets and receive customers, drive sales through engaging , demonstrating right product , share product features and benefits, explain offers , services and close the transactions.
Key Responsibilities
Customer Services
- Meet & Greet the customers
- Assisting customers throughout the shopping journey
- Sharing product features & benefit with the customers
- Explaining services , building trust & loyalty
- Resolving Customers queries pre & post Sale
- Ensure product delivery to the customer on time
- Receive feedback from the customer on services & product
Inventory Management
Daily quick count of all the PIDs available in the storeReceive bulk shipment , physical count & mark receive in the system on daily basisDaily replenishment to fill the display gapCheck the bad inventory / damage product & keep it on designated placeEnsure daily handover & receiving product from VRX through HOP appHighlight inventory mismatch / discrepancy to the Store ManagerOperational Process
Following the VM guidelinesMaintain cleanliness & hygiene in the storeUpdate all the SOPs file on daily basisReconcile daily cash & card sale