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Global Ecommerce Specialist

Global Ecommerce Specialist

The Customization Groupدبي, دبي, AE
24 منذ أيام
نوع الوظيفة
  • Quick Apply
الوصف الوظيفي

We are Global Print-on-Demand (Global POD)!

The Dubai-based subsidiary of The  Customization Group. We bring cutting-edge and scalable top-tier print-on-demand solutions to businesses and creators worldwide. Fast, sustainable, and hassle-free — because your vision deserves the best!

The Customization Group is a global leader in mass customization, leveraging AI and automation to revolutionize the personalized products industry. With a strong international presence across Europe, North America, and the Middle East , we manufacture up to 500,000 unique products daily , reaching millions of customers through 20+ own online shops and 1,000+ partner stores . Our AI-first strategy drives efficiency, scalability, and innovation , keeping us ahead in a fast-moving market while growing through AI-driven acquisitions and partnerships .

Our diverse team of 500+ professionals from 40+ nationalities thrives in a culture of collaboration and ambition. Whether in our tech hubs, production facilities, or business locations, you’ll find the perfect environment to take ownership and drive impact in the future of e-commerce.

We have a brand-new opportunity for a Global Ecommerce Specialist. You will keep our marketplace and D2C operations sharp and smooth.  Sounds good? Then keep reading!

W hy you will love working with us :

  • Global Exposure – Work with an international team to gain valuable cross-market experience and assist in selling across multiple countries and platforms
  • Supportive Work Environment – Join a dynamic and collaborative team culture and work shoulder-to-shoulder with seasoned specialists
  • Rapid Career Growth – A role that evolves quickly, opening doors to new opportunities
  • Ownership for your ideas – excel here to fast-track into a full ownership role down the line
  • Private Health Insurance
  • A modern office in Dubai Internet City

What You will Do :

You’ll work alongside our Ecommerce team to support daily marketplace and D2C operations :

  • Customer Support & Order Management Assistance :
  • Track order statuses from confirmation through delivery; flag exceptions and suggest process tweaks.
  • Triage marketplace & D2C inquiries, escalate complex issues, and follow up on returns / refunds.
  • Logistics Coordination Support :
  • Help liaise with 3PLs, carriers, and warehouses to ensure documentation is in order and shipments stay on schedule.
  • Assist in executing contingency plans for delays (customs, inventory shortages) and documenting lessons learned.
  • Product Catalogue Migration & Maintenance :
  • Support the migration of product data into new platforms—validate imports, help map attributes, and log conflicts for resolution.
  • Run routine audits on catalogue health (images, specs, metadata) and prepare reports with enhancement recommendations.
  • Listing Creation & Launch Prep :
  • Draft initial product titles, bullet points, and descriptions for senior review; compile assets (copy, images, translations).
  • Ensure listings adhere to each marketplace’s style guide and compliance checklist before launch.
  • A / B Test & Performance Reporting :
  • Coordinate small-scale A / B tests on listing elements (images, copy variants) and help consolidate results.
  • Prepare weekly snapshots of key metrics (conversion rate, returns rate) for the team’s performance review.
  • Cross-Functional Support
  • Act as the point person for admin tasks : scheduling team calls, updating shared dashboards, and documenting SOPs
  • Liaise with Creative, Legal, and Localization vendors to keep launch timelines on track

    • Preferred Background :

  • 1+ years in ecommerce operations or marketplace support.
  • Solid grasp of marketplace policies, SEO basics, and product data structures.
  • Experience assisting with customer support or order processes.
  • Comfortable in Excel for data tracking and simple analysis.
  • Strong communicator in English; extra languages are a bonus.

    • Nice-to-Have :

  • Exposure to translation / localization workflows.
  • Basic understanding of international logistics and customs procedures.
  • Hands-on experience with seller / vendor central portals.

    • Embrace the opportunities that await you here.

    Your journey may lead to new skills, relationships, and success!

    One team. Millions of happy customers worldwide. Join us!

    https : / / www.thecustomizationgroup.com /

    إنشاء تنبيه وظيفي لهذا البحث

    Ecommerce Specialist • دبي, دبي, AE