Duty Officer

Supervise cleaning staff and ensure adherence to cleaning schedules Conduct regular inspections of facilities to maintain cleanliness and safety standards Train new cleaning staff on proper cleaning techniques and safety protocols Develop and implement cleaning protocols and schedules Order and manage cleaning supplies and equipment Address and resolve any cleaningrelated issues or complaints Ensure compliance with health and safety regulations Maintain records of cleaning activities and supplies used Coordinate with other departments to ensure seamless operations Assist in deep cleaning tasks and special projects as needed Qualifications High school diploma or equivalent additional certification in cleaning management is a plus Previous experience in a cleaning or supervisory role preferred Strong organizational and communication skills Knowledge of cleaning products techniques and safety procedures Ability to work independently and as part of a team Basic computer skills for reporting and inventory management Financial Requirements Budget Management Experience in managing cleaning budgets including forecasting and monitoring expenditures Cost Control Ability to identify costsaving opportunities while maintaining service quality Reporting Proficiency in preparing financial reports related to cleaning operations Procurement Experience in sourcing and purchasing cleaning supplies within budget constraints Business Development Points Client Relationship Management Build and maintain strong relationships with clients to understand their needs and expectations ensuring high satisfaction levels Service Offerings Expansion Propose new cleaning services or packages based on client feedback and market demand Performance Metrics Establish and monitor key performance indicators KPIs to measure the effectiveness of business development initiatives Customer Feedback Implement a system for gathering and analyzing customer feedback to continuously improve services and identify new opportunities Training and Development Ensure cleaning staff are welltrained in service delivery and customer interaction to enhance client experiences and encourage repeat business