Lead logistics SME

Responsible for the acceptance and application of global standards in local CX Execution teams including change management Open and constructive challenge of standardization practice that does not facilitate customer quality increase efficiency and a digitization agenda Support Area CX Manager on defining complementing local metrics to the global KPIs and ensure performance management cycles are in place and followed up across CX Execution teams Coordinate and review all functional excellence activities in Area and develop change management strategies to ensure successful implementation and adoption of changes Promote continuous improvement mindset in the CX Execution teams in coordination with GSC Supporting teams via application of LEAN techniques tools Identity current process and or CX Execution Gaps and propose solutions to improve CX Execution outcomes across assigned business area Cocreate or facilitate TIP with with quantifiable savings in cost or effort or improvement to Customerfelt KPIs in Ocean or L S Execution Competencies for SME role Strong Operation Excellence mindset knowledge and experience Expertise on our platform functionalities like Supply Chain Platform and Case management Excellent understanding of endtoend operation process of Lead Logistics Basic Lean process improvement experience Stakeholder influencing You will be redirected to the company website to apply for this position