Strategic Key Accounts Services Director MEA

Strategic Key Accounts Services Director MEA

Contract Type

Permanent

Country

United Arab Emirates

Location

Dubai

Your opportunity

Your Mission

• Maintain the relationship with and manage the Key Account customers pertaining to Sidel aftersales offering.
• Responsible for meeting customer needs and ensuring customer satisfaction, whilst developing and maximizing sales and margin contributions for Sidel in given territory.
• Customer point of contact for Services and aftersales activities.
• Grow sales and profitability of Services offering, adapt regional services strategy to his / her territory, direct and implement action plans
• Ensure that customer production line is optimized to the maximum
• Responsible for performance of Sidel products, reports non-conformities and responsible for issue resolution process
• Propose new Services products that add value to the Customer and are profitable for Sidel
• Sell and negotiate Sidel Services portfolio, according to rules and processes of the Company
• Plan customer contacts, visits and promotions
• Coordinate and analyze market and competitor information, provide forecasts and report to relevant stakeholders
• Lead a team and develop required competencies

Your Profile

Level of education and languages :

Required experience and skills :