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Online Merchandiser | Retail | Marks & Spencer | Dubai

Online Merchandiser | Retail | Marks & Spencer | Dubai

Al-FuttaimDubai
12 منذ أيام
الوصف الوظيفي

Job Requisition ID :   170466

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

We are seeking a capable and detail-oriented  Online Merchandiser  to support the operations and trading execution across  M&S websites and third-party Quick Commerce platforms . The ideal candidate will combine hands-on experience in catalogue maintenance, and platform coordination with strong commercial awareness and a proactive mindset.

What you will do :

Description of Accountability :

Website Operations (KIBO)

  • Execute day-to-day website updates using the KIBO platform.
  • Support content creation teams by building landing pages, campaigns, and seasonal features.
  • Support website refresh and merchandising activities to increase conversion.
  • Coordinate with merchandising teams to ensure timely go-live of new products.
  • Ensure that products are accurately tagged, categorized, and optimized for search and SEO.
  • Assist in the testing and publishing of content, ensuring high standards of accuracy and customer experience

Quick Commerce Platform Management

  • Manage product catalogue listings, stock sync, pricing, and availability on Deliveroo, Foodpanda, Instashop, Grab, and other relevant platforms.
  • Coordinate the upload and maintenance of digital assets aligned with marketing campaigns and promotions.
  • Monitor platform-level KPIs (order availability, cancellation rates, delivery windows) and resolve issues with urgency.
  • Adapt creative content (product names, descriptions, imagery) as needed for local relevance and platform guidelines.

    • Campaign Execution & Digital Asset Coordination

  • Liaise with internal teams to gather and upload marketing assets for campaigns (email, homepage banners, push notifications, PPC).
  • Build content briefs according to business direction and trends
  • Maintain a tracker of go-live timelines across both web and partner platforms.
  • Coordinate with SEO and performance marketing teams for content optimization and keyword usage.

    • Reporting & Analytics

  • Generate and share daily / weekly reports on content status, product availability, platform performance, and campaign execution.
  • Provide insight-based recommendations to improve digital execution and site / platform KPIs.
  • Collaborate with the Trade Manager and trade teams to refine digital merchandising based on data trends.

    • Required Skills to be successful :

  • Excellent organizational and time management skills.
  • Strong written and verbal communication in English (Arabic is a plus).
  • Detail-oriented with the ability to handle multiple platforms simultaneously.
  • Proactive, reliable, and solutions-driven.
  • Strong team player who can work independently and take initiative.
  • Ability to adapt visual assets or content for local markets where needed.

    • What equips you for the role :

  • Bachelor Degree with 3+ years in an Online Merchandiser, Web Content Manager, or Online Trading role.
  • Experience working with CMS platforms (preferably HCLDX) and eCommerce backends (e.g., KIBO, SAP).
  • Exposure to or direct experience managing listings and operations on Quick Commerce platforms is a strong advantage.
  • Comfortable using web analytics tools (e.g., Google Analytics, platform dashboards).
  • Strong MS Excel and reporting capability.

    • We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

    إنشاء تنبيه وظيفي لهذا البحث

    Retail Marks Spencer • Dubai