FrontDesk Executive

We are seeking a friendly professional and detailoriented FrontDesk Executive to manage our reception area The ideal candidate will be the first point of contact for guests and visitors providing excellent customer service and ensuring smooth front office operations Key Responsibilities Welcome and assist guests visitors and clients with a warm and professional attitude Handle checkin and checkout procedures efficiently Manage reservations cancellations and modifications Respond promptly to inquiries via phone email or in person Maintain accurate records of guest information and transactions Coordinate with housekeeping maintenance and other departments to meet guest needs Handle billing payments and invoicing accurately Provide information about hotel services local attractions and facilities Ensure the front desk area is tidy organized and welcoming Address guest complaints or issues promptly and escalate when necessary Adhere to health safety and security protocols Qualifications Bachelors degree or diploma in Hospitality Tourism or related field preferred Prior experience in front desk or customer service roles is a plus Excellent communication and interpersonal skills Proficiency in hotel management software and MS Office Ability to handle stressful situations with professionalism Multilingual skills are an advantage Flexibility to work in shifts including nights weekends and holidays