Customer Service Executive

Evaluate customer requirements and take appropriate measures to ensure optimum satisfaction Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information Manage consumer queries and complaints in realtime by offering practical solutions ensuring complete problem resolution Keep records of customer interactions process customer accounts and file documents Collaborate with the managers to stay informed about changes in company rules and new projects Understand client requirements to identify and resolve any shortcomings or flaws in a product