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Senior Analyst, Technology Account Management
Mastercard, Inc.Dubai, United Arab Emirates16 منذ أيام
الوصف الوظيفيTechnical & Client-Focused : You understand JavaScript, HTML, CSS, and API configurations and can translateplex technical concepts for non-technical users. A Strongmunicator : You can manage client expectations and proactively address technical challenges. Experienced in Account / Project Management : You have worked with multiple clients, ideally in SaaS, digital marketing, or emerce. Strategic Thinker : You go beyond technical troubleshooting to identify new opportunities for feature development and product adoption. Bachelor's degree inputer Science or related field (or equivalent experience). 2+ years of experience in a technical client-facing role (TAM, Technical Consultant, Solutions Engineer, etc.) or as a front-end developer. Strong expertise in JavaScript, HTML, CSS (Java is a plus). Experience with SaaS platforms, APIs, and digital marketing solutions is a plus. Familiarity with emerce platforms and personalization strategies is preferred. Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and
Responsibilities
- Act as the technical bridge between Dynamic Yield and our clients, ensuring a seamless transition from sales to implementation.
- Lead the onboarding process, including technical integrations, migrations, and customization of the product to meet client needs.
- Provide ongoing technical guidance, training, and best practices throughout the client lifecycle.
- Partner closely with engineering, product, development and support teams to resolve technical issues and optimize client implementations.
- Maintain a portfolio of 15-25 clients, managing technical expectations and identifying opportunities for additional technical solutions.
- Assist clients in configuring APIs, troubleshooting issues, and understanding how to implement Dynamic Yield's product effectively.
Who You Are
Qualifications
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networkses with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must :
Job ID R-249514
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