Customer Service Executive

Customer Service Executive Job Location UAE Key Responsibilities Respond promptly to customer inquiries via various channels including calls emails faxes online forms and SMS offering professional assistance Manage both outbound and inbound calls while addressing customer queries regarding product availability pricing and aftersales support Register and make efforts to resolve customer complaints and gather their suggestions Monitor website and email inquiries to ensure timely responses and compliance with SLAs Acknowledge customer emails handle voicemails and incoming SMS and conduct customer satisfaction surveys to collect valuable feedback Collaborate with relevant departments to follow up on open cases update inquiry statuses and input collected data into the system during the inquiry handling process Prepare daily reports summarizing pending inquiries their current statuses and assigned personnel Job Details 13 years of relevant job experience including a minimum of 1 year of contact center experience Intermediate proficiency in Microsoft Office Suite Word Excel PowerPoint and Outlook Strong verbal and written communication skills in both English and Arabic Proficiency in telephone etiquette