Customer Service Agent

Customer Service Agent Job Location UAE Key Responsibilities Handle customer inquiries and requests through multiple channels phone email chat Process customer orders and provide order status updates Address and resolve customer complaints professionally and efficiently Maintain accurate records of all customer interactions Follow up with customers to ensure satisfaction Collaborate with other departments to resolve complex customer issues Meet designated performance metrics and quality standards Required Qualifications Fluency in English or Arabic bilingual capabilities are a plus Previous customer service experience preferred Excellent verbal and written communication skills Strong problemsolving abilities Basic computer proficiency Ability to work in a fastpaced environment High school diploma or equivalent