IT Support Analyst

Job Position IT Support Analyst Company Name Mena Recruit MENA Recruit Pty Ltd Dubai Requirements and Qualifications Ability to work inoffice 5 days a week Experience working on a busy and demanding Service Desk ideally supporting a large international customer base within a legal practice Proficiency in supporting Microsoft Windows and Office particularly Outlook and Word Good understanding of PC hardware and software setup and configuration Knowledge of Document Management Systems preferably iManage Experience using Active Directory Familiarity with a software deployment package like SCCM Knowledge of legalspecific applications like InterAction Intapp is an advantage Troubleshooting and support experience for telephone systems Experience logging tickets in ITSM call logging software