The Offer
- Opportunity within a company with a solid track record of performance
- A role that offers a breadth of learning opportunities
- Leadership Role
The Job
You will be responsible for :
Basic understanding of sales principles and customer service practices.Handling inbound calls and emails in a professional manner.Resolving customer inquiries and requests and ensuring strong customer satisfaction.Working with various internal teams to ensure prompt and accurate order processing and delivery.Escalating customer feedback as required.MUST HAVE KNOWLEDGE IN WINES / ALCOHOLIC BEVERAGESThe Profile
You have at least 1 year experience within a Customer Service role, ideally within the Retail and Wines & Spirits industry.You possess excellent interpersonal as well as written and verbal communication skills.You have working knowledge of CUSTOMER SERVICEYou are a strong networker & relationship builderYou are a strong team player who can manage multiple stakeholdersYou are highly goal driven and work well in fast paced environmentsProficiency in English & Russian / Mandarin language.Good communication skills and interpersonal skills.The Employer
Our client is a dynamic and professional service provider specializing in Facility Management, Recruitment, and Events Management. Our client is committed to delivering top-tier solutions that enhance efficiency, productivity, and seamless experiences for businesses and individuals.