Application Analyst Support

Position Title Application Analyst Support Reports to Applications Manager Unit Division Department Section Corporate Business Systems JOB PURPOSE Design develop and customise programs and applications to suit corporate requirements Liaise with Team leader and operating teams to set and follow guidelines when designing and implementing a solution Assist and Troubleshoot problems if necessary to ensure smooth flow of daily activities KEY ACCOUNTABILITIES ERP Developments Write new sessions program scripts or reports based on requirements for new functionalities or information availability to enhance end user productivity or optimize standard procedures or functionalities Follow the implemented change management and release management controls ERP Application Support Provide end users with the necessary support Escalate unresolved cases to second level of support Book new requests with external application support if advised from 2nd level of support Follow up with external support till a solution is provided and implemented SPAN OF Communication Internal Corporate IT Business System Unit External IT Vendors External Application Support Job relevant information BOUNDARIES DECISIONMAKING AUTHORITY The jobholder is responsible for making decisions related to their direct scope of work