Waiter Waitress

About The Role Serves Food and Beverages to guests in the assigned station place of work in a courteous professional efficient and flexible manner consistent with established performance and productivity standards in any of the Food and beverage Outlets Restaurants Bars Room Service Pool Restaurant to maximize guest satisfaction Key Duties and Responsibilities Understands all food and beverage items in the menu and the ability to recommend food beverage combinations and upsell alternatives Recognizes and welcomes every guest Performs a final check of the table tray or trolley setup before seating serving guests Assists guests with the chair when arriving and departing Introduce the appropriate menu and suggest menu specials to the guests Takes orders and ensures the correct posting into Micros Prepares and serves food and beverage orders and provides courteous professional efficient and flexible service at all times following the hotels Standards of Performance Follows the correct sequence of service outlined in the Standard Operating Manual Checks all tables trays trolleys to ensure maximum cleanliness and standard settings Inquires about the guests special dietary or allergic requirements and will pass them on to the F B Outlet Manager or Culinary team Handles money and guest charges accurately Handles guest inquiries courteously and efficiently reports complaints or problems to supervisors if no immediate solution can be found and ensures followup with guests Establishes a rapport with guests maintaining good customer relationships Performs all duties and tasks in the assigned Place of Work to the standard set Adapts to rotate within the different subdepartments of the Food Beverage Division or any other hotel department as assigned Ensures that health hygiene and safety regulations are complied with and applied in the department in compliance with HACCP standards and procedures Performs opening and closing procedures established for the Place of Work as assigned Assists in controlling the requisitioning storage and careful use of all operating supplies and equipment Ensures that the Place of Work and surrounding area is kept clean and organized at all times by keeping the glasses clean and the bar area orderly clean and polish glassware chinaware hollowware and flatware cleans all spillage during service time and closing cleans soiled glass and wipes all Set up tables and bars following food beverage standards Monitors operating supplies by maintaining and controlling established food beverage par stock and operating supplies to ensure smooth operation and to reduce spoilage and wastage Responsible for the discrepancies in the potential food beverage cost satisfactorily Reports for duty punctually wearing the correct uniform and name tag at all times Maintains a high standard of personal appearance and hygiene at all times Projects at all times a positive and motivated attitude and exercise selfcontrol Participates in daily briefings and monthly communication meetings to discuss various aspects of food service and preparation Experience Educational Requirements High School diploma or general education degree or its equivalent Food Beverage Vocational certificate or diploma HACCP certified 12 years in a similar position in a fivestar hotel Six months to one year related experience and or training Experience in handling Point of sale POS terminals and Stock Inventory management software Initiative and Commitment to Achieve Attention to Detail Quality Teamwork Effective Communication Hard working Flexible Adaptable Friendly Patient You will be redirected to the company website to apply for this position