Call Center Officer

Call Center Officer Job Location Dubai UAE Responsibilities Provide accurate information to thirdparty customers regarding credit card inquiries authorizations and transaction details Handle inbound and outbound calls per shift resolving queries within the turnaround time TAT Follow unit rules procedures and SLA to ensure smooth workflow and highquality service delivery Adhere to compliance standards for thirdparty customers merchants Requirements Excellent communication and problemsolving skills Ability to manage high call volumes while delivering exceptional service Previous experience in customer service preferably in banking or financial services