Call Center Agent

Manage inbound and outbound calls in a timely manner Identify customers needs clarify information research every issue and provide solutions and or alternatives provide information to the customer about our products and create lead using proper lead type Take the initiative to build fruitful connections through fluent and engaging communication Keep records of all conversations in our call center database in a comprehensible way Provide a delightful call experience to the customers keeping track of the valuable time to avoid potential delays