Service Advisor UAE National

Overview of the role Service Advisor is the first contact in the Workshop for a customer and provides a window to the workshop Job holder should be an image builder for the Service Department and present a picture of faith and confidence What you will do VEHICLE RECEPTION Ensure condition of vehicle is thoroughly checked and discrepancies noted and communicated to customer while receiving the vehicle and record any customer requests VEHICLE DELIVERY Ensure proper delivery of the vehicle to the customer and clearly communicate to the customer the jobs carried out FOLLOWUP Followup to ensure timely delivery of the vehicle to customer Check performance and repair quality of car Ensure customer is reminded about the next service due COMMUNICATION Ensure effective personal and telephonic communication with customers regarding charges approvals and negotiations Ensure equally clear and concise communication with foreman regarding job TECHNICAL DECISION MAKING Establish and confirm customer complaints and decide upon normal abnormal condition of the vehicle ESTIMATION Provide estimates of simple repairs to customer and negotiate repair charges