Head IT Infrastructure & Support

Title : Head IT Infrastructure & Support  Location : Dubai Please find the Job description below : About VIVA :  VIVA is the first food discounter supermarket chain in the UAE and Oman, offering the highest quality products to its customers at affordable prices.

Established in 2018.

VIVA has become a trusted household name.

Our mission is to create a convenient and enjoyable shopping experience for all our customers, offering everything from fresh produce and groceries to household essentials and specialty items.

Currently we have 87 stores across UAE and 4 stores in Oman, each designed to provide a seamless shopping experience.

Our stores are strategically located to ensure easy access and convenience for all our customers.

Our Vision & Mission to be the food value destination by delivering our FRESHER.

CHEAPER.

BETTER.

promise everyday and earn customer lifetime loyalty.

Highest Quality at Cheapest Prices in Dubai |VIVA Supermarket Key Responsibilities 1.

IT Infrastructure Management  Develop and execute the IT infrastructure roadmap & ensure the infrastructure is scalable, secure, and capable of supporting the organization's current and future needs.  Maintain and manage the company's IT infrastructure, including hardware, servers, networks, and cloud environments in an effective & cost-efficient manner.

• Timely set up of IT systems and infrastructure in new territories and for expansion in existing territories
• Oversee the design, implementation, upgrade and maintenance of on-premise, cloud, and hybrid infrastructure solutions.
• Monitor system performance and implement improvements to ensure optimal operation.  Drive cost-saving initiatives through automation, consolidation, and cloud optimization.
• Oversee procurement of IT equipment in an efficient and cost-effective manner.  Maintain IT asset inventory and documentation.  2.

Security & Compliance :    Implement and maintain robust cybersecurity measures to protect organizational assets.

Network & Cloud Management   Monitor and maintain network performance.

Manage user access controls and authentication mechanisms.

Implement and maintain robust security measures to protect the organization's IT infrastructure and data.  4.

IT Support  Develop and implement IT support policies, procedures, and best practices to ensure high levels of customer satisfaction.

Manage the IT service desk, ensuring that incidents and service requests pertaining to hardware, software, and networking issues are resolved within agreed SLAs.  Oversee the setup, configuration, and troubleshooting of hardware and software.  5.

Vendor Management :   Manage relationships with third-party service providers, vendors, and contractors.  Negotiate contracts and ensure that all vendors meet performance and quality standards.  Oversee the procurement of IT equipment and services.  6.

Risk Management and Compliance :  Identify potential risks in IT operations and projects and establish measures to mitigate those risks.  Ensure compliance with relevant regulations, data security standards, and internal policies.

Implement disaster recovery and business continuity plans.

Required Skills and Qualifications : 15 + years of well-rounded experience in IT with at least 10 years in IT Infrastructure & Support roles  Retail industry experience is a must.

Discount grocery retailing experience will be a distinct advantage.  Experience in leading multi-country operations with a good understanding of multicounty sourcing  Background in startup environments and enterprise-level transformation projects Education Bachelor’s or Master’s degree in Information Technology / Computer Science Engineering Company Name :   https : / / www.landmarkgroup.com / int / en / home The Landmark Group, one of the largest retail and hospitality organisations in the Middle East, North Africa and India.

We’re guardians of the group’s digital arm which encompasses Enterprise and E-commerce Tech, Product Management, User Design,Omni Operations, Customer Experience, Loyalty, Content Production, Studio,Growth and MarTech, Finance and HR functions.

With a futuristic outlook we strive to make the digital experience of our customers seamless.

Website : https : / / www.landmarkgroup.com / int / en / careers   Powered by JazzHR