Call Center Executive

Call Center Executive Job Location Dubai United Arab Emirates Key Responsibilities Answering incoming calls and assisting customers with inquiries concerns and requests in a professional and courteous manner Making outgoing calls to follow up on customer inquiries update account information and notify customers of relevant promotions or events Troubleshooting and resolving customer issues and complaints with accuracy and efficiency Keep detailed records of customer interactions and transactions in our CRM system Providing accurate information and directing customers to appropriate resources when needed Collaborating with other departments to quickly resolve customer issues and improve overall customer satisfaction Participate in ongoing training and development opportunities to stay current on company products services and policies Requirements High school diploma or equivalent Minimum of 12 years of experience in a customer service or call center environment Excellent communication skills both verbal and written Ability to handle various customer personalities and maintain composure in challenging situations Strong problemsolving and multitasking abilities Availability to work flexible hours including evenings weekends and holidays