Relationship Manager

Serve as the primary point of contact for assigned clients or accounts Develop and maintain trusted longterm relationships with clients and stakeholders Understand customer needs and objectives to provide personalized solutions Regularly communicate with clients to address concerns provide updates and suggest new services or products Identify upselling and crossselling opportunities to increase revenue Collaborate with internal departments sales marketing operations etc to fulfill client requirements Maintain accurate records of interactions transactions and client data in CRM systems Conduct regular meetings presentations and reviews with clients Monitor market trends and competitor activity to provide strategic input Achieve sales targets and KPIs related to client acquisition and retention Resolve customer complaints quickly and effectively to maintain satisfaction