Chief Technology Officer

Job Purpose Drive transformative strategies to promote innovation leverage cuttingedge technologies and ensure seamless integration of technology solutions across the company The CTO will foster a culture of excellence and continuous improvement aligning technology initiatives with business objectives to achieve sustainable growth and competitive advantage Roles Responsibilities Strategic Planning Develop communicate and execute the division s strategy objectives and operational plans in alignment with the companys overarching strategic goals Manage the execution of divisional objectives and goals ensuring alignment with organizational priorities and timelines Budget Management Prepare and consolidate the division s budget and submit it for review and approval by relevant stakeholders Provide guidance to direct reports on budget optimization opportunities and ensure efficient allocation of resources Monitor financial performance including revenues expenditures and cash flow to ensure operations remain within the approved budget Corporate Performance Management Oversee divisional performance by providing strategic direction and guidance to achieve organizational objectives Define and communicate Key Performance Indicators KPIs for the division and ensure they align with the company s goals Identify and drive initiatives to enhance the divisions performance and operational efficiency People Management Oversee the professional development training and performance of the divisions employees Provide coaching guidance and constructive feedback to direct reports to optimize individual and team performance Foster a culture of collaboration innovation and continuous learning within the division Functional Provide strategic oversight for the development and maintenance of a robust IT infrastructure to support organizational goals Lead the implementation of IT solutions to streamline operations and enhance the organization s technological capabilities Drive digital innovation by identifying evaluating and integrating emerging technologies to improve service delivery and customer engagement Oversee the execution of technologydriven projects ensuring clear communication accountability and alignment with project objectives Collaborate with crossfunctional teams to ensure the successful delivery of infrastructure and technology initiatives Continuously evaluate and optimize services and solutions to enhance customer satisfaction operational efficiency and overall service quality Establish and enforce information security policies and practices to safeguard the integrity and confidentiality of organizational data Ensure compliance with regulatory requirements and industry best practices for data protection and cybersecurity Collaborate with the Strategy Business Growth team to identify new growth opportunities and strategic partnerships Work closely with the Customer Service team to ensure a seamless customercentric service experience and effective resolution of customer issues Engage with regulatory bodies and community stakeholders to ensure compliance build positive relationships and enhance public relations Integrate Environmental Social and Governance ESG considerations into operational decisionmaking reflecting the organization s commitment to sustainability and corporate responsibility Collaborate with the Customer Service section to develop a transparent process for contesting fines or violations ensuring fair and equitable resolution