Customer Service Executive

Single window contact for the customers assigned Gauge client requirements to offer the perfect solution for their inquiries Follow up with customers for the pipeline shipments and new shipments Provide accurate valid and complete information by using the right methods tools Coordination with Agents Operations team and provide updates to the customers Maintaining customer wise KPI Handle customer complaints provide appropriate solutions and alternatives within the time limits follow up to ensure resolution Keep records of customer interactions process customer accounts and file documents Interact with the senior management to understand updated organizational policies and new products