Customer Service Executive

Identify and assess customers needs to achieve satisfaction Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information Ensure resolving doubts and queries of customers by providing accurate and suitable information within set deadlines Maintain a systematic list of all customer data consisting of interactions documents and other relevant details Interact with the senior management to understand updated organizational policies and new products Understand client requirements to identify and resolve any shortcomings or flaws in a product